FAQ

The parking service must be started immediately after parking your vehicle.

When leaving a JUDU barrier-controlled parking lot, stop the service in the app. The exact parking charge will be shown in the app, based on your actual parking time.

If you stop the service without leaving the barrier-controlled parking lot, you must either restart the service or leave it.

Once you have added your vehicle registration number to the JUDU app and entered a JUDU open parking lot, the active parking service is shown automatically in the app.

When leaving, stop the service in the app. The exact parking charge will be shown in the app, based on your actual parking time.

If you stop the service but do not leave the parking lot within the allotted time, parking is automatically restarted, and payment for the extended time must be made at the parking meter.

The parking service must be started immediately after parking your vehicle.

When leaving your parking space, stop the service in the app. The exact parking charge will be shown in the app, based on your actual parking time.

If you stop the service without leaving the paid parking space, you must either restart the service or leave the space.

On the main “Car parking” screen, tap “Add license plate”.

Please note that this option will no longer be shown if you have already done this. In this case, your previously added license plate will be shown instead.

From there, you can add a new vehicle or manage your saved vehicles.

Yes, if needed, you can enable automatic parking stop when starting the service – after 1 or 2 hours, at the end of the day, or at a custom time.

Yes, if needed, you can enable hourly reminders for your active parking session when starting the service.

You will be reminded about your active parking session via push notifications. This feature is free of charge.

In the app’s side menu, tap “Order history” → “Parking”.

If you need additional information, please contact the JUDU customer service team:
+370 5 210 70 50
[email protected]

• You can pay for public transport tickets using a payment card or online banking.

• You can pay for parking using your mobile operator or a payment card.

In the app’s side menu, tap “Order history” → select the relevant section (“Tickets” or “Parking”) to view your order details.

Tap the relevant order to view or download the corresponding invoice.

Invoices are not issued for street parking.

In the app’s side menu, tap “Payment cards” → tap “Add payment card” → you will be directed to the payment partner’s screen, where you can add your card using Apple Pay, Google Pay, or by entering your card number, cardholder name, expiry date and CVC (the 3-digit security code on the back of your card).

Please check that:
•your phone has an active internet connection
•you have enabled secure online payments in your online banking portal
•you have entered the correct card details
•your payment card is not blocked

If the problem persists, please contact the JUDU customer service team:
+370 5 210 70 50
 [email protected]

The SIM card with mobile data enabled will be used for payment. When starting the service, the SIM card’s phone number will be shown in the payment method selection.