FAQ

Yes, the JUDU app lets you activate multiple tickets of any type at once, so several people can travel together using a single account.

On the app’s main screen, tap “Enter destination”, then enter your departure location and destination to see available routes and times.

You can also save your most visited places or addresses to make journey planning quicker and easier each time.

On the main screen, select a stop in the “Nearest stops” section to track real-time arrival times.

Yes, your ticket allows you to transfer between public transport vehicles during its validity period without activating a new ticket.

Select “Tickets” → tap your active ticket (shown in green) → present the QR code on the screen to the quality and inspection specialist.

For up-to-date information on ticket concessions, click here.

When presenting a concession ticket to the quality and inspection specialist, passengers must also show a valid document confirming their entitlement to a transport concession. Passengers travelling without a valid concession document must purchase a full-price ticket.

Yes. In the app’s side menu, select “Ticket transfer” → enter the recipient’s email address → select the tickets you want to transfer → tap “Transfer”.

You can get a refund for an unactivated or unused ticket purchased through the JUDU app within 14 (fourteen) calendar days of the purchase date by completing the refund request form.

Please check that:
•your device has an active internet connection
•you have the latest version of the app installed
•the payment is showing as successful in your bank

If you still can’t find your ticket in the “Tickets” section, please contact the JUDU customer service team:
+370 5 210 70 50
 [email protected]

Your ticket is linked to your JUDU account and the email address associated with it.

Yes, a ticket purchased in the JUDU app is also displayed in other Vilnius public transport ticketing platforms (m.Ticket, Trafi).

Please note that once a ticket has been activated, it will only be visible in the platform where it was activated.

Yes, this option is available during the transition period.

After signing in, you will be prompted to transfer your active and unused tickets from other apps to JUDU. You can also do this later at your convenience.

When transferring your tickets, you will need to verify the phone number associated with your other app account by entering the SMS verification code you will receive.

In the app’s side menu, tap “Order history” → “Tickets”.

• You can pay for public transport tickets using a payment card or online banking.

• You can pay for parking using your mobile operator or a payment card.

In the app’s side menu, tap “Order history” → select the relevant section (“Tickets” or “Parking”) to view your order details.

Tap the relevant order to view or download the corresponding invoice.

Invoices are not issued for street parking.

In the app’s side menu, tap “Payment cards” → tap “Add payment card” → you will be directed to the payment partner’s screen, where you can add your card using Apple Pay, Google Pay, or by entering your card number, cardholder name, expiry date and CVC (the 3-digit security code on the back of your card).

Please check that:
•your phone has an active internet connection
•you have enabled secure online payments in your online banking portal
•you have entered the correct card details
•your payment card is not blocked

If the problem persists, please contact the JUDU customer service team:
+370 5 210 70 50
 [email protected]